Return & Exchange

Return Policy:

To initiate the return process, please call or email Strictly European Motors Ltd. We will provide you with a Return Merchandise Authorization number. The RMA number, receipt/Proof of Purchase, and item + original packaging must be included for a return to be valid.

Return Address

Strictly European Motors Ltd

130 Lepage Crt Unit 16

Toronto, Ontario

M3J-3J1

Canada

All returns are subject to a 20% restocking fee. All items being returned must be in new, undamaged condition, and in the original packaging. Any item that has been installed on a vehicle will not be eligible for return. Customers have a 30 day (excludes Unitronic products [15 days] no exceptions ) window from the time of the original shipping date to return an item. Shipping costs are the sole responsibility of the customer. Strictly European Motors Ltd is not responsible for the shipping costs of returns, nor will the initial shipping cost of the item(s) be refunded or reimbursed upon return of said item. All items shipped with FREE shipping will still be subject to actual shipping charges being non-refundable.

We highly recommend insuring items for return, but that is left to the discretion of the customer. Strictly European Motors Ltd is not responsible for any lost, stolen or damaged items. Items can either be exchanged or refunded to the original payment method depending on preference. Exchanges are subject to product availability.

Certain items are non-returnable this includes but is not limited to: special order items, all Uni connect cables, electronic items (items with electrical components), tools, fluids of any kind, cleaning products and on sale/clearance item. These items cannot be returned for a refund or store credit. Under no circumstances will Strictly European Motors Ltd reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product.

Please note, when ordering an item, it is incumbent upon the customer to choose the correct item or product for their vehicle. Please ensure you are providing the correct make, model, and year, as well as engine and drivetrain layout when ordering. Mix-ups happen, and Strictly European Motors Ltd prides itself on helping and providing information to customers when they occur. If you are unsure of whether an item will fit your vehicle, please contact Strictly European Motors Ltd and speak to a representative.

We are aware that glitches occur, and sometimes the wrong item is sent. If this occurs, contact us immediately to notify us of the discrepancy. We will work with you to sort out the issue.

Returned and Refused Shipments

All shipments refused by the receiver or returned undeliverable will be processed as a return according to Strictly European Motors Ltd return policy.

Miss-Shipped Orders

Strictly European Motors Ltd tries to ensure all customers receive the parts they have ordered, however mistakes do happen. In the event that Strictly European Motors Ltd ships the incorrect item, Strictly European Motors Ltd will provide a return label so the incorrect item can be returned. A return label will only be issued to the address the item was originally shipped to. Strictly European Motors Ltd will only send out the correct item once the incorrect item is received in the original packaging. Replacement items will only be shipped to the address on the original order. Strictly European Motors Ltd will not provide a refund or store credit for mis-shipped items. All mis-shipped items should be claimed within 3 days of receiving shipment. All mis-shipped items that were attempted to be installed or are not in the original package will be refused.