Terms and conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

Shipping Policy:

Strictly European Motors Ltd typically ship all in-stock orders within 1-2 business days of your order being placed. All orders placed on a weekend or holiday closure will be processed the next business day.  In the event of a backorder or out of stock item we will do our best to contact you by phone or email with an estimated ship date for the item(s) you ordered. Some items are noted as special-order or require lead-times, so please keep that in mind when ordering such products. To ensure the fastest delivery of your order, some items may be drop-shipped to you from a third party, or shipped in a separate package.

Strictly European Motors Ltd uses Canada Post, UPS and Fed Ex as our primary shipping companies. Strictly European Motors Ltd will make every attempt to ship your order using the method you selected at checkout but in some cases we will ship with an alternative shipping method without notice. Strictly European Motors Ltd is not responsible for any delays caused by any shipping company.

Strictly European Motors Ltd webstore estimates shipping costs to the best of its ability using standard shipping company data bases and dimension data that is entered. All shipping costs are not final and Strictly European Motors Ltd has the right to change shipping cost. Once recalculations of shipping costs are made, a notification will be sent by phone or email. Once recalculated and shipping costs are paid, and only then will Strictly European Motors Ltd ship out your order.

All quoted shipping charges include insurance, handling, and shipping. If your email is provided to us, you will receive your tracking information.

Some items are classified by both carriers as oversized items. Examples of such items would include, but are not limited to; exhausts, brake kits, suspension packages, etc. As such, extra charges may apply. You will be provided with a quote at the time of your time of purchase. Spot quotes on shipping are valid for 15 days from the initial quote.

Free shipping is for Canada only and covers all items that are listed as Free shipping. If a Free shipping item is purchased with a non-Free shipping item or oversized item, the shipping cost will be calculated at check out for non-Free shipping items. All items shipped with FREE shipping will still be subject to actual shipping charges being non-refundable if returned.

All International Shipments:

Customers are responsible for any and all duty or applicable taxes imposed by their respective countries/provinces/states. Take note that Customs may delay shipments, and such delays are outside of the realm of our control. Please inspect your package upon arrival for damage, and if noticed, contact the carrier immediately. You have 3 days after receiving your item to report missing or damaged product. Strictly European Motors Ltd is not responsible for lost, stolen or damaged goods.

Return Policy:

To initiate the return process, please call or email Strictly European Motors Ltd. We will provide you with a Return Merchandise Authorization number. The RMA number, receipt/Proof of Purchase, and item + original packaging must be included for a return to be valid.

 

Return Address

Strictly European Motors Ltd

130 Lepage Crt Unit 16

Toronto, Ontario

M3J-3J1

Canada

 

All returns are subject to a 20% restocking fee. All items being returned must be in new, undamaged condition, and in the original packaging. Any item that has been installed on a vehicle will not be eligible for return. Customers have a 30 day (excludes Unitronic products [15 days] no exceptions ) window from the time of the original shipping date to return an item. Shipping costs are the sole responsibility of the customer. Strictly European Motors Ltd is not responsible for the shipping costs of returns, nor will the initial shipping cost of the item(s) be refunded or reimbursed upon return of said item. All items shipped with FREE shipping will still be subject to actual shipping charges being non-refundable.

We highly recommend insuring items for return, but that is left to the discretion of the customer. Strictly European Motors Ltd is not responsible for any lost, stolen or damaged items. Items can either be exchanged or refunded to the original payment method depending on preference. Exchanges are subject to product availability.

Certain items are non-returnable this includes but is not limited to: special order items, all Uni connect cables, electronic items (items with electrical components), tools, and on sale/clearance item. These items cannot be returned for a refund or store credit. Under no circumstances will Strictly European Motors Ltd reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product.

Please note, when ordering an item, it is incumbent upon the customer to choose the correct item or product for their vehicle. Please ensure you are providing the correct make, model, and year, as well as engine and drivetrain layout when ordering. Mix-ups happen, and Strictly European Motors Ltd prides itself on helping and providing information to customers when they occur. If you are unsure of whether an item will fit your vehicle, please contact Strictly European Motors Ltd and speak to a representative.

We are aware that glitches occur, and sometimes the wrong item is sent. If this occurs, contact us immediately to notify us of the discrepancy. We will work with you to sort out the issue.

Returned and Refused Shipments

All shipments refused by the receiver or returned undeliverable will be processed as a return according to Strictly European Motors Ltd return policy.

Miss-Shipped Orders

Strictly European Motors Ltd tries to ensure all customers receive the parts they have ordered, however mistakes do happen. In the event that Strictly European Motors Ltd ships the incorrect item, Strictly European Motors Ltd will provide a return label so the incorrect item can be returned. A return label will only be issued to the address the item was originally shipped to. Strictly European Motors Ltd will only send out the correct item once the incorrect item is received in the original packaging. Replacement items will only be shipped to the address on the original order. Strictly European Motors Ltd will not provide a refund or store credit for mis-shipped items. All mis-shipped items should be claimed within 3 days of receiving shipment. All mis-shipped items that were attempted to be installed or are not in the original package will be refused.

Pricing or Typographical Errors

Strictly European Motors Ltd does its best to keep current and accurate pricing and descriptions of our products and services. However changes can and do occur with little notice. If pricing or information is incorrect with regards to a product or service, the company maintains the right to refuse or cancel any and all orders placed for the item(s). Most pictures listed on strictlyeuropeanmotors.com  web store are for visual purpose only and does not necessarily mean the actual picture of the part listed will be shipped.

Products sold

Some parts Strictly European Motors Ltd offers are for off-road use only. As with any racing activity, there are risks associated with performing performance modifications to any vehicle. All product installations are at the customers own risk. Strictly European Motors Ltd holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using aftermarket performance products.

WARRANTY

We suggest you contact Strictly European Motors Ltd prior to shipping a part back to determine if warranty applies.

All manufacturers require a proper shop diagnosis and/or paperwork with a description of the problem or defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). Refunds are not provided for any warranty transaction.

All products must be installed by a certified dealership or licensed repair facility in order for the product warranty to be valid. Strictly European Motors Ltd recommends you retain any receipts/invoices in the event that you need to request a warranty. In some cases the manufacturer may require the item be sent to them directly for inspection and testing. Strictly European Motors Ltd does not guarantee that any products will be warrantied until the inspection and testing is completed. In some cases warranties will be denied and Strictly European Motors Ltd must return the product(s) to the customer. The return shipping will be at the customer’s expense. Strictly European Motors Ltd is not responsible for any damages that may have occurred by using the products that we sell. Strictly European Motors Ltd does not provide any compensation for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by Strictly European Motors Ltd including labor or product coverage. 

Performance Products

Performance product warranties are covered solely by the manufacturer. If you have a warranty claim, please contact the original manufacturer. We do not provide warranty or claims processing/services on performance products. 

 Shipping Costs

Customer assumes all shipping costs to Strictly European Motors Ltd and back. Strictly European Motors Ltd is not responsible for any duties, taxes, and brokerage fees for international  shipments coming or going back for warranty. Strictly European Motors Ltd will only ship replacement products to the original address that the items were shipped to.

 One-Year Warranty

Most aftermarket and OEM parts offered by Strictly European Motors Ltd come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase.  If a product is used or installed outside of its intended purpose or the product has been modified in any way the warranty will be voided.  Please contact Strictly European Motors Ltd for any warranty coverage info before purchase. All products must be installed by a certified dealership or licensed repair facility in order for the product warranty to be valid. Strictly European Motors Ltd recommends you retain any receipts/invoices in the event that you need to request a warranty. Genuine and OEM products sold or shipped outside of  Canada are sold as is with no expressed or implied warranty. Please contact Strictly European Motors Ltd for any warranty coverage info before purchase.

 Clearance and On Sale Items

All orders with clearance prices, discontinued or final sale items  do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable. All parts sold under clearance or discontinued are final sale and can not be returned.

 Excluded Products

Some items which are termed “wear items” or commonly involved in misdiagnosis are excluded from Strictly European Motors Ltd Warranty Policy these items include but are not limited to:

Brake components (Brake pads, rotors, etc.)

Clutch Components (Flywheels, disk, pressure plate, etc.)

Electrical Components (Sensors, switches, bulbs, etc.)